Terms & Conditions

1. Acceptance of Terms & Covered Properties

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Funnel Growth Lab (“Company”, “we”, “us”, or “our”) and you (“Client”, “you”, or “your”). These Terms govern your access to and use of our promotional web properties (including funnelgrowthlab.online), our primary platform and booking infrastructure (www.funnelgrowthlab.com), and all related client acquisition, growth consulting, and B2B outbound services provided by Funnel Growth Lab.

By navigating our landing pages, scheduling a 1:1 Clarity Call via our booking platform on www.funnelgrowthlab.com, signing an invoice or Statement of Work (SOW), or engaging our services, you unconditionally agree to comply with and be bound by these Terms. If you are entering into these Terms on behalf of an entity, you warrant that you have full authority to bind such entity.

2. Scope of Services

Funnel Growth Lab specializes in growth consulting, digital acquisition infrastructure, and targeted B2B outbound systems tailored specifically for coaches, consultants, and premium service providers. Our services include, but are not limited to:

• Ideal Client Profile (ICP) & Audience Targeting: Strategic research and definition of target buyer personas, industry filters, seniority parameters, and relevant buying triggers.
• Prospect List Development: Curation, verification, and filtering of premium prospect lists.
• Personalized Outreach Strategy & Copywriting: Crafting non-spammy, personalized outreach sequences and follow-up assets centered on positioning and consultative value.
• Lead Qualification & Conversation Management: Structuring dialog flows to filter and convert engaged prospects into qualified sales opportunities.
• Appointment Generation & Calendar Pipeline: Routing qualified decision-makers directly into your booking calendar.
• Infrastructure & AI Automation: Technical setup, CRM integration, workflow automation, and campaign optimization.

The specific deliverables, campaign duration, milestones, and target deliverables for your engagement shall be set forth in your individual project proposal, invoice, or SOW.

3. Client Responsibilities & Cooperation

The efficacy of outbound systems relies upon timely collaboration. As a Client, you agree to:

• Provide accurate, complete, and timely business information regarding your offer, pricing, case studies, and target market.
• Review and provide written feedback or approvals on messaging sequences and target prospect lists within three (3) business days of submission.
• Maintain active, valid, and compliant LinkedIn accounts and any required software subscriptions necessary for campaign execution.
• Conduct yourself in a professional manner during all scheduled discovery and strategy calls.

4. Payment Terms & Invoicing

• Commencement: Project onboarding and campaign preparation begin strictly upon receipt of the agreed initial setup fee, deposit, or retainer as specified in your proposal or invoice.
• Payment Methods: Payments must be remitted via approved payment channels (e.g., Stripe, direct wire transfer, or approved digital invoicing).
• Currency: All fees are quoted and payable in the currency specified on the invoice.
• Late Payments: Accounts with outstanding balances exceeding seven (7) calendar days from the due date may be subject to a late interest fee of 5% per month or temporary suspension of active campaign operations.

5. Refund Policy & Performance Assurance

No-Refund Policy: Due to the highly customized and strategic nature of our consulting, copywriting, infrastructure design, and lead generation services—and the substantial amount of time, proprietary methodology, and dedicated human capital our team invests immediately upon campaign kickoff—all fees, setup retainers, and program payments are strictly non-refundable.

Performance Assurance (Free Extended Service Guarantee): While we do not issue monetary refunds, we stand firmly behind the quality and execution of our system. If your customized campaign does not generate the promised number of qualified leads or appointments specified in your formal service proposal or Statement of Work within the primary campaign timeframe, Funnel Growth Lab will continue working on your campaign entirely free of cost for up to the next two (2) consecutive months, or until you achieve the promised number of qualified leads, whichever comes first.

Guarantee Eligibility Criteria: To qualify for the extended free-of-cost service assurance, the Client must have: (a) provided all requested onboarding information and approvals within agreed timelines; (b) maintained active and compliant account access without uncoordinated interruptions; and (c) actively attended scheduled review check-ins.

6. Intellectual Property & Ownership

• Client Data & Materials: You retain exclusive ownership over all pre-existing trade secrets, branding, client lists, and proprietary assets provided to us.
• Company Frameworks: Funnel Growth Lab retains all intellectual property rights, copyrights, and proprietary ownership over our internal standard operating procedures (SOPs), proprietary automation frameworks, campaign architectures, and analytical templates.
• Deliverables License: Upon full payment of all contracted fees, you are granted a perpetual, non-exclusive, non-transferable license to utilize the customized copy, prospect lists, and campaign funnels created expressly for your business.
• Portfolio Usage: Unless an explicit Non-Disclosure Agreement (NDA) is executed in writing, we reserve the right to reference anonymized campaign performance metrics and case studies in our promotional portfolio.

7. Confidentiality & Non-Disclosure

Both parties agree to treat all proprietary business data, financial metrics, pricing structures, marketing data, and technical procedures disclosed during the engagement as strictly confidential. Neither party shall disclose such information to third parties without prior written consent, except as required by law. This obligation survives termination of this agreement.

8. Revisions & Scope Modifications

Unless otherwise specified in your SOW, our service packages include up to two (2) rounds of strategic revisions for messaging copy and prospect targeting filters. Requests for revisions must be communicated within seven (7) business days of deliverable submission. Material changes in project scope requested outside the original agreement will be estimated and billed under a separate addendum.

9. Third-Party Platforms & External Tools

Our services interact with third-party software and platforms, including LinkedIn, CRM systems, email validation platforms, and scheduling tools. You acknowledge that:

• Funnel Growth Lab is an independent consulting agency and is not affiliated with, sponsored by, or endorsed by LinkedIn Corporation or Microsoft Corporation.
• We do not control third-party platform algorithm updates, policy changes, rate limits, or scheduled service outages, and shall not be held liable for third-party service interruptions.
• The Client remains responsible for adhering to LinkedIn’s Terms of Service and maintaining required third-party subscriptions.

10. Results Disclaimer

While our systems and outreach methodologies are engineered to maximize qualified conversations and appointments, sales outcomes and closed revenue ultimately depend upon external variables, including your sales closing proficiency, market conditions, pricing structure, competitive landscape, and client delivery quality. Beyond the specific Performance Assurance outlined in Section 5, we make no explicit representations regarding gross earnings or revenue guarantees.

11. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law, in no event shall Funnel Growth Lab, its founders, directors, employees, or contractors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including lost profits, loss of goodwill, or business interruption. Our total cumulative liability arising out of or related to our services shall under no circumstances exceed the total fees actually paid by the Client to Funnel Growth Lab during the three (3) months preceding the claim.

12. Term, Termination & Suspension

Either party may terminate the engagement upon written notice if the other party materially breaches any provision of these Terms and fails to cure such breach within fourteen (14) days of notice. Upon termination, the Client remains obligated to pay for all work performed and costs incurred up to the effective termination date.

13. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the substantive laws of India. Both parties irrevocably consent to the exclusive jurisdiction of the competent courts located in India for the adjudication of any legal proceedings.